Frequently Asked Questions

There are lots of reasons why a computer will not switch on properly. Firstly, it is worth checking that it is plugged into the mains correctly, and that the mains lead is properly seated in the back of the computer. Secondly, it is worth noting if any lights come on on the main computer box (not the screen). Whether there are any lights on or not, it sounds like you need our expert assistance.

To answer your supplimental question, even if the computer has died a death and needs to be replaced, it is likely that we can retrieve all your data for you.

There are many things that will stop a computer turning on normally. Some of them are caused by failure of the physical equipment, some of them are due to data corruption. Please resist the temptation to open the computer up and fiddle with it - such action can cause permanent failure of the computer. One of our experienced engineers can identify and repair the fault for you.

A hard disc is a physical device that stores all the information held in a computer. The information is retained, even if the computer is turned off.